Purchase & Refund Policy

1. Payment Terms

1.1 Accepted Payment Methods
We accept payments through the following methods:

  • Major Credit/Debit Cards, including Visa, MasterCard.
  • Open Banking Transfers, where explicitly offered and subject to verification.
  • Any other payment methods specified during the checkout process.

1.2 Transaction Currency
All transactions on our website are conducted in USD, unless stated otherwise. If your payment method operates in a different currency, you may incur currency conversion fees imposed by your payment provider. These fees are not within our control and are the sole responsibility of the customer.

1.3 Secure Payment Processing
We utilize industry-standard encryption and secure payment gateways to protect your financial information. No payment card details are stored on our servers, ensuring a high level of security for all transactions.

1.4 Invoice and Confirmation
Upon successful payment, a confirmation email, along with an invoice, will be sent to the email address provided during checkout. If you do not receive this confirmation within 24 hours, please verify your spam/junk folder or contact our customer support team for assistance.

2. Delivery of Statistical Data

2.1 Delivery Method
Purchased statistical data will be delivered electronically. Delivery options include:

  • Direct download from your account dashboard, accessible immediately upon payment confirmation.
  • Email delivery to the address provided at the time of purchase.

2.2 Delivery Timeframe
In most cases, access to the purchased data will be granted immediately after successful payment processing. In rare instances, delivery may take up to 24 hours due to technical or administrative factors.

2.3 Issues with Delivery
Should you encounter any problems accessing your purchased data, please notify us promptly. We are committed to resolving delivery issues as quickly as possible to ensure customer satisfaction.

3. Refund Policy

3.1 Conditions for Refund Eligibility
Refunds are granted under specific circumstances, outlined as follows:

  • Duplicate Purchases: If the same dataset is accidentally purchased more than once, a refund for the duplicate transaction may be issued upon request.
  • Non-Delivery of Data: If data is not delivered within 24 hours of payment confirmation and the issue remains unresolved despite reasonable attempts, a refund request may be initiated.
  • Material Errors in Data: If the dataset delivered significantly deviates from the description provided on the product page, customers may be eligible for a refund or replacement.

3.2 Exclusions from Refund Eligibility
Refunds are not available in the following scenarios:

  • The data has been successfully delivered, accessed, or downloaded.
  • The refund request is based on subjective dissatisfaction (e.g., format preferences or content omissions not explicitly stated in the product description).
  • Errors or misunderstandings arising from misuse or misinterpretation of the data.
  • Change of mind or buyer's remorse following purchase.

3.3 Refund Request Procedure
Customers seeking a refund must adhere to the following process:

  • Contact our customer support team within 14 days of the transaction date.
  • Provide the order number, proof of purchase, and a detailed explanation of the refund request.
  • Include any relevant supporting documentation or evidence to substantiate the claim (e.g., screenshots or error messages).

3.4 Refund Processing
All approved refund requests will be processed within 7-10 business days of approval. Refunds will be issued exclusively through the original payment method used for the purchase. Please note that delays caused by payment processors or banks are beyond our control.

4. Dispute Resolution

Should a disagreement arise regarding payments, deliveries, or refunds, customers are encouraged to contact us directly to seek resolution. We are committed to addressing disputes promptly and fairly, aiming to achieve an outcome that is satisfactory for all parties involved. In situations where a resolution cannot be reached, customers may consider third-party mediation or dispute resolution services offered by their payment provider.

5. General Provisions

5.1 Data Accessibility
Purchases are intended for individual use unless otherwise stated. Redistribution or resale of the purchased data is strictly prohibited under our terms and conditions.

5.2 Liability
Our liability for errors, omissions, or inaccuracies in the statistical data is limited to the extent permissible by law. Refunds or replacements will be considered on a case-by-case basis for material inaccuracies only.

5.3 Policy Updates
We reserve the right to modify this policy at any time. Changes will take effect immediately upon posting the updated version on our website. Customers are encouraged to review this policy periodically to stay informed of any updates.

6. Contact Information

If you have questions, concerns, or require clarification regarding this policy or any aspect of your purchase, please reach out to us via one of the following methods: